Warranty

At JerusalemFaith, we stand behind the quality of our handcrafted Christian gifts from the Holy Land. If something isn’t right, we’ll make it right.

What’s Covered & For How Long

  • Craftsmanship & Materials – 12 months
    Applies to rosaries, crosses & crucifixes, olive-wood items, and non-plated metal components. Covers defects in materials or workmanship under normal devotional/home use.

  • Plated Jewelry Components – 6 months
    Covers clasp/chain/finish defects on plated items.

  • Arrival Issues – 30 days
    If an item arrives damaged, incomplete, or incorrect, tell us within 30 days and we’ll repair, replace, or refund.

Note: Natural variations in olive wood grain, color, and small knots are part of the wood’s beauty and are not defects.

Who’s Covered

  • The original purchaser or a gift recipient with the order number or valid proof of purchase. Warranty is not transferable otherwise.

What We Will Do

At our discretion, we will repair, replace with the same or comparable item, or refund the purchase price of the affected product.

What’s Not Covered

  • Normal wear and tear (including expected patina/tarnish on metals and finish wear on plated items)

  • Damage from misuse, accident, water/chemical exposure, improper care or storage

  • Unauthorized repairs or alterations

  • Loss, theft, or items purchased from unauthorized sellers

  • Personalized/engraved items if the issue is not due to a defect

  • Cosmetic variations inherent to natural materials (e.g., olive-wood grain)

Returns & Exchanges (Change of Mind)

  • 30-day return window for unused items in original packaging.

  • Personalized items may be returnable only if defective.

  • Shipping fees are non-refundable unless we made an error.

See our full Returns & Shipping page for details.

How to Start a Warranty Claim

  • Gather info: Order number, photos/video of the issue, and a brief description.

  • Contact us: Use the Contact page on JerusalemFaith.com or email support@jerusalemfaith.com

  • Follow instructions: We’ll provide next steps (and, if needed, an RMA and return address). Claims typically receive a response within 1–2 business days.

Blessing Requests

Items blessed at the Church of the Holy Sepulchre remain fully eligible for warranty service. (Blessing certificates are not covered products.)

Limitation of Liability & Legal

To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose beyond the periods stated above. JerusalemFaith is not liable for incidental or consequential damages. This warranty gives you specific legal rights; you may have other rights that vary by state/country (e.g., EU/UK statutory rights).

Governing Law: State of Israel, without regard to conflict-of-law rules.